> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trysight.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Solutions to common issues and how to resolve them.

## Account Issues

<AccordionGroup>
  <Accordion title="I can't log in to my account">
    * Double-check that you're using the correct email address.
    * Try resetting your password from the login page.
    * Clear your browser cache and cookies, then try again.
    * If you signed up with Google or another social provider, make sure you're using the same sign-in method.
    * If the issue persists, contact **[support@trysight.ai](mailto:support@trysight.ai)**.
  </Accordion>

  <Accordion title="I didn't receive my verification email">
    * Check your spam or junk folder.
    * Make sure you entered the correct email address during signup.
    * Try requesting a new verification email from the login page.
    * Add **[noreply@trysight.ai](mailto:noreply@trysight.ai)** to your email contacts to prevent future filtering.
    * If you still don't receive it, contact **[support@trysight.ai](mailto:support@trysight.ai)**.
  </Accordion>
</AccordionGroup>

## Article Generation

<AccordionGroup>
  <Accordion title="My article generation failed">
    * Check the error message in the article's detail view for specific details.
    * Make sure your team still has remaining AI credits this billing period.
    * Try generating the article again -- transient errors are usually resolved on retry.
    * If the keyword is very niche or ambiguous, try rephrasing it for better results.
    * If failures persist, contact support with the article ID and error details.
  </Accordion>

  <Accordion title="My article is stuck on 'Generating'">
    * Article generation typically takes 5--10 minutes. Wait a few more minutes before taking action.
    * Refresh your browser to check for an updated status.
    * If the article has been generating for more than 20 minutes, it may have encountered a silent error. Try deleting and regenerating it.
    * If this happens frequently, contact **[support@trysight.ai](mailto:support@trysight.ai)**.
  </Accordion>

  <Accordion title="The article quality isn't what I expected">
    * Use **custom instructions** to provide more context about your brand voice, audience, and expectations. [Learn about AI agents and custom instructions](/ai-content/ai-agents).
    * More specific keywords tend to produce better results than broad, generic ones.
    * Edit the article using the content editor to refine it to your standards.
    * Try generating another article on the same topic with different phrasing.
  </Accordion>
</AccordionGroup>

## CMS Integration

<AccordionGroup>
  <Accordion title="WordPress won't connect">
    * Verify that the Sight AI WordPress plugin is installed and activated on your site.
    * Make sure your WordPress site is publicly accessible (not behind a firewall or localhost).
    * Check that your WordPress REST API is enabled and not blocked by a security plugin.
    * Try disconnecting and reconnecting the integration from **Settings** > **Integrations**.
    * If you're using a managed WordPress host, ensure API access is not restricted.
  </Accordion>

  <Accordion title="Webflow articles aren't syncing">
    * Confirm that your Webflow API token is still valid and hasn't expired.
    * Check that the correct CMS collection is selected in your integration settings.
    * Verify that the collection fields match what Sight AI expects (title, body, slug, etc.).
    * Try disconnecting and reconnecting the Webflow integration.
  </Accordion>

  <Accordion title="Published articles don't appear on my site">
    * Verify the article status is **Published** (not Scheduled or Draft) in the Planner.
    * Check your CMS to confirm the article was received and is set to a published state.
    * Some CMS platforms require cache clearing before new content appears on the public site.
    * For WordPress, check that the post status is set to "Published" rather than "Draft" in your WordPress admin.
  </Accordion>
</AccordionGroup>

## AI Visibility

<AccordionGroup>
  <Accordion title="I'm not seeing any AI visibility data">
    * AI visibility data can take up to 24--48 hours to populate after you set up your tracked prompts.
    * Make sure you have at least one tracked prompt configured in **AI Visibility** > **Tracked Prompts**.
    * Verify that your brand name or domain is correctly entered in your site settings.
    * If data hasn't appeared after 48 hours, contact support.
  </Accordion>

  <Accordion title="A prompt I'm tracking isn't showing results">
    * Not all prompts will return mentions of your brand -- this is normal and reflects your current AI visibility.
    * Try tracking variations of the prompt to capture different phrasings.
    * AI model responses change over time. Results may appear in future refreshes as AI models update their training data.
  </Accordion>
</AccordionGroup>

## Indexing

<AccordionGroup>
  <Accordion title="Google Search Console won't connect">
    * Make sure you're signing in with the Google account that has access to the Search Console property.
    * Verify that the site URL in Sight AI matches the property in Google Search Console exactly (including http vs. https and www vs. non-www).
    * If your site uses `www.`, make sure your Sight AI site URL also includes `www.` -- you can update this in **Site Settings** > **Change Site URL**.
    * Try revoking the Sight AI connection in your Google account permissions and reconnecting.
  </Accordion>

  <Accordion title="IndexNow submissions aren't working">
    * Confirm that your IndexNow API key is correctly configured.
    * Check that the IndexNow key file is accessible at the expected URL on your domain.
    * Verify your site is publicly accessible and not behind a maintenance page.
    * Some hosts block automated requests -- check with your hosting provider.
  </Accordion>

  <Accordion title="My site URL is missing www">
    * If your site uses `www.` but Sight AI shows it without, go to **Site Settings** > **Change Site URL** and re-enter your domain with the `www.` prefix.
    * Sight AI preserves your www preference when you enter it during setup or when changing your URL.
    * Make sure to enter the domain exactly as it appears in your browser (e.g., `www.yoursite.com` not `yoursite.com`).
  </Accordion>

  <Accordion title="My sitemap isn't being detected">
    * Make sure your sitemap is accessible at a standard location (e.g., `/sitemap.xml`).
    * Verify the sitemap is valid XML and contains the correct URLs.
    * For WordPress sites, check that your SEO plugin is generating the sitemap correctly.
    * Try submitting your sitemap URL manually in Google Search Console.
  </Accordion>
</AccordionGroup>

## Billing

<AccordionGroup>
  <Accordion title="My payment failed">
    * Check that your credit card is not expired and has sufficient funds.
    * Update your payment method in **Settings** > **Billing** > **Manage Billing**.
    * Stripe will automatically retry failed payments over the next few days.
    * If the issue persists after updating your card, contact your bank or **[support@trysight.ai](mailto:support@trysight.ai)**.
  </Accordion>

  <Accordion title="I was charged the wrong amount">
    * Review your invoice in the Stripe billing portal (**Settings** > **Billing** > **Manage Billing**).
    * Prorated charges from plan changes or mid-cycle add-ons may cause unexpected amounts.
    * If you believe there's an error, contact **[support@trysight.ai](mailto:support@trysight.ai)** with your invoice details and we'll investigate promptly.
  </Accordion>
</AccordionGroup>

## Performance

<AccordionGroup>
  <Accordion title="The dashboard is loading slowly">
    * Try refreshing the page or clearing your browser cache.
    * Check your internet connection speed.
    * Disable browser extensions that might interfere with the application.
    * Try a different browser to rule out browser-specific issues.
    * If the issue persists, it may be a temporary server issue -- try again in a few minutes.
  </Accordion>

  <Accordion title="Features aren't loading or appear broken">
    * Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
    * Clear your browser's local storage and cookies for the Sight AI domain.
    * Make sure your browser is up to date.
    * Try accessing the dashboard from an incognito/private window.
    * If the problem continues, contact **[support@trysight.ai](mailto:support@trysight.ai)** with a screenshot of the issue.
  </Accordion>
</AccordionGroup>

***

## Still Need Help?

If you weren't able to resolve your issue using the guides above, contact our support team at **[support@trysight.ai](mailto:support@trysight.ai)**. Include as much detail as possible -- screenshots, error messages, and steps to reproduce -- so we can help you quickly.