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Account Issues

  • Double-check that you’re using the correct email address.
  • Try resetting your password from the login page.
  • Clear your browser cache and cookies, then try again.
  • If you signed up with Google or another social provider, make sure you’re using the same sign-in method.
  • If the issue persists, contact support@trysight.ai.
  • Check your spam or junk folder.
  • Make sure you entered the correct email address during signup.
  • Try requesting a new verification email from the login page.
  • Add noreply@trysight.ai to your email contacts to prevent future filtering.
  • If you still don’t receive it, contact support@trysight.ai.

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Article Generation

  • Check the error message in the article’s detail view for specific details.
  • Make sure you haven’t exceeded your monthly article limit.
  • Try generating the article again — transient errors are usually resolved on retry.
  • If the keyword is very niche or ambiguous, try rephrasing it for better results.
  • If failures persist, contact support with the article ID and error details.
  • Article generation typically takes 5—10 minutes. Wait a few more minutes before taking action.
  • Refresh your browser to check for an updated status.
  • If the article has been generating for more than 20 minutes, it may have encountered a silent error. Try deleting and regenerating it.
  • If this happens frequently, contact support@trysight.ai.
  • Use custom instructions to provide more context about your brand voice, audience, and expectations. Learn about AI agents and custom instructions.
  • More specific keywords tend to produce better results than broad, generic ones.
  • Edit the article using the content editor to refine it to your standards.
  • Try generating another article on the same topic with different phrasing.

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CMS Integration

  • Verify that the Sight AI WordPress plugin is installed and activated on your site.
  • Make sure your WordPress site is publicly accessible (not behind a firewall or localhost).
  • Check that your WordPress REST API is enabled and not blocked by a security plugin.
  • Try disconnecting and reconnecting the integration from Settings > Integrations.
  • If you’re using a managed WordPress host, ensure API access is not restricted.
  • Confirm that your Webflow API token is still valid and hasn’t expired.
  • Check that the correct CMS collection is selected in your integration settings.
  • Verify that the collection fields match what Sight AI expects (title, body, slug, etc.).
  • Try disconnecting and reconnecting the Webflow integration.
  • Verify the article status is Published (not Scheduled or Draft) in the Planner.
  • Check your CMS to confirm the article was received and is set to a published state.
  • Some CMS platforms require cache clearing before new content appears on the public site.
  • For WordPress, check that the post status is set to “Published” rather than “Draft” in your WordPress admin.

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AI Visibility

  • AI visibility data can take up to 24—48 hours to populate after you set up your tracked prompts.
  • Make sure you have at least one tracked prompt configured in AI Visibility > Tracked Prompts.
  • Verify that your brand name or domain is correctly entered in your site settings.
  • If data hasn’t appeared after 48 hours, contact support.
  • Not all prompts will return mentions of your brand — this is normal and reflects your current AI visibility.
  • Try tracking variations of the prompt to capture different phrasings.
  • AI model responses change over time. Results may appear in future refreshes as AI models update their training data.

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Indexing

  • Make sure you’re signing in with the Google account that has access to the Search Console property.
  • Verify that the site URL in Sight AI matches the property in Google Search Console exactly (including http vs. https and www vs. non-www).
  • If your site uses www., make sure your Sight AI site URL also includes www. — you can update this in Site Settings > Change Site URL.
  • Try revoking the Sight AI connection in your Google account permissions and reconnecting.
  • Confirm that your IndexNow API key is correctly configured.
  • Check that the IndexNow key file is accessible at the expected URL on your domain.
  • Verify your site is publicly accessible and not behind a maintenance page.
  • Some hosts block automated requests — check with your hosting provider.
  • If your site uses www. but Sight AI shows it without, go to Site Settings > Change Site URL and re-enter your domain with the www. prefix.
  • Sight AI preserves your www preference when you enter it during setup or when changing your URL.
  • Make sure to enter the domain exactly as it appears in your browser (e.g., www.yoursite.com not yoursite.com).
  • Make sure your sitemap is accessible at a standard location (e.g., /sitemap.xml).
  • Verify the sitemap is valid XML and contains the correct URLs.
  • For WordPress sites, check that your SEO plugin is generating the sitemap correctly.
  • Try submitting your sitemap URL manually in Google Search Console.

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Billing

  • Check that your credit card is not expired and has sufficient funds.
  • Update your payment method in Settings > Billing > Manage Billing.
  • Stripe will automatically retry failed payments over the next few days.
  • If the issue persists after updating your card, contact your bank or support@trysight.ai.
  • Review your invoice in the Stripe billing portal (Settings > Billing > Manage Billing).
  • Prorated charges from plan changes or mid-cycle add-ons may cause unexpected amounts.
  • If you believe there’s an error, contact support@trysight.ai with your invoice details and we’ll investigate promptly.

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Performance

  • Try refreshing the page or clearing your browser cache.
  • Check your internet connection speed.
  • Disable browser extensions that might interfere with the application.
  • Try a different browser to rule out browser-specific issues.
  • If the issue persists, it may be a temporary server issue — try again in a few minutes.
  • Hard-refresh the page (Cmd+Shift+R on Mac, Ctrl+Shift+R on Windows).
  • Clear your browser’s local storage and cookies for the Sight AI domain.
  • Make sure your browser is up to date.
  • Try accessing the dashboard from an incognito/private window.
  • If the problem continues, contact support@trysight.ai with a screenshot of the issue.

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Still Need Help?

If you weren’t able to resolve your issue using the guides above, contact our support team at support@trysight.ai. Include as much detail as possible — screenshots, error messages, and steps to reproduce — so we can help you quickly.